RETURN AND REFUND POLICY

1. Introduction

At KAS Trucks (KAS Parts – www.kasparts.comWe want every purchase to be a positive experience. However, we understand that you may sometimes wish to return an item. This Returns and Refunds Policy sets out our conditions for accepting returns and refunds. It also specifies the circumstances under which we do not accept returns or issue refunds.

This policy applies to all purchases made on kasparts.com, in our points of sale or from our sales representatives.

2. Return period and conditions of acceptance

Customers have a period of 2 calendar days from the date of delivery or collection to report a problem and request a response.

Returns are accepted in the following cases:

Reason for return Products concerned
Customer order error Provided that the product has not been used or installed
Product received damaged All categories
Defective product upon receipt All categories
Product delivered incorrectly All categories
Reference not as ordered All categories
Missing part or missing accessory All categories
Product with a manufacturing defect covered by the warranty Eligible products

Any request made after the return period has expired may be refused.

3. Products not eligible for return

For security, traceability and warranty reasons, the following products cannot be returned:

  • Electrical or electronic parts that have been installed.

  • Computers, electronic modules and programmed control units.

  • Products ordered specifically at the customer's request.

  • Products customized or configured according to customer specifications.

  • Products whose original packaging is missing or damaged.

  • Products showing signs of use, installation or modification.

  • Open lubricants, oils, technical fluids and consumables.

  • Batteries having been installed or put into service.

  • Generators and motorized equipment that have been used or started.

Products purchased on promotion or clearance may also be excluded from returns, except in the case of a proven defect.

4. Return conditions

To be accepted, the product must:

  • To have returned to its original state.

  • The invoice or proof of purchase must be included.

  • To be returned in its original packaging.

  • Understand all accessories, instructions and items provided upon delivery.

  • Show no signs of installation or use, except as part of a warranty claim.

KAS Trucks reserves the right to inspect the product before approving the return.

5. Warranty for parts and equipment

Some parts and equipment are covered by a manufacturer's or supplier's warranty.

The warranty only covers manufacturing defects and does not cover:

  • A faulty installation.

  • Improper use.

  • Damage caused by an accident.

  • Normal wear and tear.

  • Damage caused by a lack of maintenance.

Any product returned under warranty will be subject to technical assessment before validation.

6. Refunds

Once the return is accepted, KAS Trucks will proceed as follows:

  • Either a full or partial refund; ;

  • Either upon the issuance of a credit note; ;

  • Either to the replacement of the product, as the case may be.

Refunds are issued via the same payment method used for the purchase whenever possible.

Delivery charges are refunded only when the error is attributable to KAS Trucks or when the product is recognized as defective.

The processing time for refunds is generally between 7 and 14 business days after validation of the return.

7. Refusal to return

Any request may be refused if:

  • The product has been used or installed.

  • The product was damaged after delivery.

  • The product is not returned in its original condition.

  • The information provided is inaccurate or incomplete.

  • The return period has expired.

In case of refusal, the product will be made available to the customer or reshipped at their expense.

8. Exchange Policy

KAS Trucks can offer an exchange when the requested product is available in stock.

If the desired item is not available, a refund or credit note may be offered in accordance with the provisions of this policy.

9. Return Procedure

To initiate a return request:

  1. Contact our customer service.

  2. Please provide your order or invoice number.

  3. Describe the problem encountered.

  4. Provide photos of the product if necessary.

  5. Please wait for validation from our team before physically returning the product.

10. Contact

KAS Trucks (KAS Parts – www.kasparts.com)

Website: www.kasparts.com

Email: sales@kasparts.com

Telephone: +237 689 50 28 56 | 659 49 90 78 

Address: Douala, Cameroon

Our team remains at your disposal for any questions regarding returns, warranties and refunds.